Refund policy

Returns & Refunds Policy

Returns

Returns are accepted within 15 days of the purchase date.

To be eligible for a return:

  • The product must be brand new, unused, undamaged, and in its original packaging.

  • A valid receipt or proof of purchase is required.

Non-Returnable Items

For security and personalization reasons, we do not accept returns or refunds for:

  • Cut or programmed keys.

  • Remotes or keys programmed to a vehicle.

  • Custom-made or made-to-order products.

  • Products damaged due to improper installation, misuse, or accidents.

Refunds

  • Once your item is received and inspected, we will notify you whether your return has been approved.

  • Approved refunds will be issued to the original payment method.

  • Please allow 3 to 10 business days for the refund to process, depending on your financial institution.

Exchanges

If your product arrived defective or you received the wrong item, we will gladly exchange it at no additional cost.

Shipping Costs

  • Shipping fees are non-refundable.

  • Unless the error was ours, the customer is responsible for the return shipping costs.

Questions?

If you have any questions regarding our Returns and Refunds Policy, please contact us. We will be happy to help you!

Refunds

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at keyslocksmithllc@gmail.com.